DISPATCH & DELIVERY TIMES 

- We aim for 1-2 working days for dispatch of all orders (please note at the busiest time (Oct-Dec), dispatch times may take 3-4 working days.

- For UK orders sent via small parcel service (Yodel), delivery can take 3-5 working days after dispatch.
- Orders sent via APC are booked on an overnight service for delivery the next working day. 

- Small items up to 500 grams (for EU) and up to 999 grams (ZONES 5 + 6) will be sent with DHL Packet Plus. This service is tracked and signatures are available on over 80% or deliveries.
- Delivery times to the EU is usually within 1 week after dispatch, however, factors such as customs clearance can impact delivery durations. Delivery times outside of the EU can take up to 15 working days.  
- For orders placed after 4.30pm, the working day commences at 8am the next day.

METHODS OF DELIVERY

- Zone 1:  Orders in the weight range of 0-3kg are sent via Yodel. Orders 3kg+ are sent via APC.
- Zone 2: Orders 100g-3kg are sent via Yodel. Orders 3kg+ are sent via DPD.
- Zone 3: Orders 0-3kg for Scottish Highlands will be sent via Yodel and 3kg+ with APC. Channel Islands will be sent via DHL.
- Zone 4, 5, 6 & 7: Orders are sent via DHL. For ZONE 6, if bulky or high quantity of items purchased then the shipping price will be more than the standard price paid as this is based on the total volume weight of the order, and therefore you will be notified about this by email.

OUTLYING REGIONS

*Delivery can take up to 5 working days

**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE

EUROPEAN SHIPPING 

*PLEASE NOTE ORDERS TO THE EU MAY BE SUBJECT TO CUSTOMS FEES PAYABLE BY THE RECEIVER.

Please note German Customs now require a LUCID number, therefore we are unable to ship to Germany.